Orders and Payments
How do I change or cancel my order?
Once you place an order, we start packing it up right away and ship it out for quick delivery to your door. Unfortunately, changes to orders are not possible after they’ve been placed.
What payments do you accept?
We currently accept Visa, Mastercard, American Express, Discover, Paypal, Google Pay and Apple Pay as methods of payment.
How is sales tax included?
We charge sales and use tax according to Federal, Provincial and Local government guidelines, based on the shipping address you provide when you place an online order.
What currency is the site in?
Our site is in Canadian currency.
Return & Exchanges:
At Signature Beauty Lounge, we promise to do our best to meet your satisfaction. All unopened and sealed products can be returned and exchanged within (30) days of purchase.
All products opened, unsealed, or used products will not be accepted for returns or exchanges due to hygienic reasons, unless an allergic reaction is reported. See allergic reactions section below.
To start a return or exchange, please email shop@signaturemedispa.com with your name, order number, phone number and items to be return/exchange. Return postage will be responsible by the customer him/herself or drop off at our office location during office hours. Please note that all promotional products, including free samples and gift with purchases, must be returned.
Unopened and unused
To return merchandise to signature beauty lounge shop please follow these easy steps:
Step 1 : Pack the items along with a copy of your invoice
Step 2 : Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:
Signature Beauty Lounge
3601 Hwy 7 E. Suite 801 Markham ON Canada L3R 0M3
The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.
Allergic reactions:
We understand that certain products do not always agree with every skin type. Signature Beauty Lounge will refund or credit the individual product that caused the allergic reaction. All reactions must be reported within the first 48 hours of use. Signature Beauty Lounge reserves the right to request a doctor letter or photos of the reaction to confirm that it was caused by one of our products.
Please note that all instructions, ingredients, opinions, and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.